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Service and Performance

Multi-Factor Authentication Integration Service (Microsoft Authenticator)

Description of Service:

Provision of multi-factor authentication (MFA/2FA) integration and services for UH mission critical applications. Provides the user with the ability to enter a second factor authentication (e.g., Number Matching, Passkey, Security Key, SMS/Text Code, Phone Call) of something they have after entering something they know (username/password).

Business Owner:

 Administration (A&F)

UIT Service Manager:

 Shivi Pawa

UHS Service?

 No

How To Request:

Users are automatically asked to enroll in the MS Authenticator 2FA Service upon first sign-in to their account.
https://www.uh.edu/infotech/services/multifactor-authentication/mfa-setup-guide/

Minimum Service Level:

 99.9%

Maintenance Windows:

Hosted

Support (Tier 1):

UIT Customer Support: 713-743-1411; support@uh.edu

Support (Tier 2):

Enterprise Systems Windows OS Team - Shivi Pawa, Mgr, cougarnet@uh.edu

Support (Tier 3):

Vendor: Microsoft

Charges (if applicable):

 Not Applicable